Frequently Asked Questions

Frequently Asked Questions

1. What types of products does Sweet Senses offer?

We offer a curated range of premium confectionery and baked gifts — including artisan chocolates, mithai, cookies, cakes, and beautifully packaged gift hampers for every occasion.

2. Do you offer custom or personalised gift boxes?

Yes! We love creating bespoke gift experiences. Reach out to us with your requirements and we'll put together something special.

3. Do you cater to bulk or corporate gifting?

Absolutely. We offer special pricing and custom branding for bulk orders. Please contact us in advance so we can plan your order with care.

4. What are the shelf lives of your products?

Shelf life varies by product — typically 3–7 days for fresh baked items and up to 30 days for packaged confectionery. Each product listing includes specific details.

5. Do your products contain allergens?

Many of our products contain nuts, dairy, gluten, or other allergens. Please check individual product descriptions carefully, or contact us if you have specific dietary concerns.

6. How do you package your products?

All Sweet Senses products are packed in premium gift-ready packaging, designed to make every unboxing feel special — perfect for gifting straight from the box.

7. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and wallets via our secure checkout.

8. How long does delivery take?

Delivery timelines depend on your location. Most orders within metro cities are delivered within 2–4 business days. You'll receive a tracking link once your order is dispatched.

9. Can I track my order?

Yes! Once your order is shipped, you'll receive an email with a tracking link to follow your delivery in real time.

10. What is your return and refund policy?

Since our products are perishable, we don't accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours with photos and we'll make it right.